Customer Service Specialist (Octane)

About the Project:
Fuel card sales in the U.S. (all sales are conducted within the United States).
Project launch: March 2024.
Part of a logistics group: The project is a division of a U.S. trucking logistics group, which is the market leader in Uzbekistan.
The company is a registered IT Park resident with offices in Tashkent (two offices), Chicago, and Orlando.​​​​​

Responsibilities:

• Handle customer inquiries through phone, chat, and email channels in a professional and timely manner.
• Serve as the main point of contact (POC) for customers and provide accurate information regarding company services.
• Resolve customer issues efficiently while maintaining a high level of client satisfaction.
• Maintain and update customer information in the CRM system.
• Coordinate with internal departments to ensure fast and effective issue resolution.
• Monitor ongoing requests and provide regular follow-ups to customers.
• Support customers throughout the entire communication process and build long-term relationships.
• Ensure compliance with company service standards and communication guidelines.
• Prepare reports and document customer interactions when necessary.
• Contribute to improving customer experience and internal support processes.

Qualifications:

• Proficiency in English (Russian and Uzbek are a plus).
• At least 1 year of experience in Customer Support or a related field.
• Higher Education degree (not essential).
• Strong written and verbal communication skills.
• Ability to troubleshoot and resolve issues efficiently.
• A customer-centric approach with the ability to handle inquiries professionally and empathetically.

What We Offer:

• Competitive Compensation: Receive a competitive salary.
• Professional Development: Opportunities to grow and advance within the company, with access to training and resources to improve your skills.
• Supportive Team Environment: Join a collaborative and supportive work environment where your contributions make an impact.
• Night Shift: 5/2 (00:00-09:00)
• Stability and Security: Full-time employment with official benefits, including paid time off and vacation.
• Convenient Office Location: Work in a centrally located office for ease of commute.