Service Coordination Supervisor

Role Overview:
Acts as the key link between the NOC (Network Operations Center) and field maintenance teams, serving as the central hub to ensure near-zero downtime of assets.

Key Responsibilities:

• Tiered Maintenance Coordination:
  Implement a dual-layer O&M model where L1 basic maintenance is handled by service providers/dealers, while L2/L3 technical support is managed by the brand.
• Cross-functional Coordination:
  Quickly identify root causes of site outages or offline equipment and coordinate with relevant parties to resolve issues efficiently.
• SLA Management:
  Develop differentiated Service Level Agreements (SLA) for various scenarios such as public charging stations and dealer-operated sites.
• Incident & Stakeholder Management:
  Handle operational incidents involving third parties, including site property disputes, construction disturbances, and public relations challenges.

Requirements:

• Industry Experience:
  3–5+ years of experience in after-sales service coordination, NOC operations, or technical support team management.
• Languages:
  English is the working language; Chinese is a plus. Fluency in Russian or at least one local language (e.g., Uzbek or Kazakh) is required.