Safety Monitoring Specialist (Driver Safety)

Safety Monitoring Specialist (Driver Safety)

We are looking for a calm, warm, and persuasive communicator who can stay respectful under pressure and win a driver’s cooperation on the phone. Women are strongly encouraged to apply.

A Safety Monitoring Specialist to watch our fleet in real time and talk directly with drivers. You will catch risky driving early, call the driver, and persuade them to fix the problem.

This is a high-stress, phone-heavy job. Drivers are often tired, frustrated, or angry, and some will shout or swear at you. You need to stay professional and still get the issue resolved.

Responsibilities

Monitor drivers and safety events in real time through Internal System.
Call drivers, find out what happened, and get them back to driving safely.
Persuade drivers who disagree or refuse, and work toward an agreement without giving up on safety rules.
De-escalate tense calls with angry or abusive drivers.
Record every call and outcome accurately, and post updates to Telegram groups when needed.
Report accidents and serious incidents to management immediately and follow company procedure.

Requirements

Fluent spoken English (B2 or higher), clear and confident on the phone.
Proven ability to persuade people, negotiate, and handle conflict by phone.
Ability to work under constant pressure and handle rude language without reacting.
Availability for shift work, including nights, on US time.

How to apply:
Send your CV via Telegram