Receptionist for hotel

Responsibilities:

• Welcome and assist guests in a professional manner.
• Perform check-in and check-out procedures accurately.
• Handle reservations, inquiries, and guest requests.
• Answer telephone calls and provide information to guests.
• Process payments and maintain accurate billing records.
• Coordinate with housekeeping and other departments.
• Maintain the reception area and front desk records.
• Handle guest complaints and escalate issues when necessary.
• Ensure compliance with hotel policies and service standards.
• Provide excellent customer service to enhance guest satisfaction.

• Diploma or Bachelor’s degree in Hospitality, Tourism, or related field.
• Previous experience as a receptionist or customer service representative is preferred.
• Excellent communication and interpersonal skills.
• Professional appearance and positive attitude.
• Strong customer service orientation.
• Basic knowledge of hotel reservation systems is an advantage.
• Proficient in Microsoft Office applications.
• Ability to multitask and work under pressure.
• Good verbal and written communication skills in English
• Willing to work shifts, weekends, and public holidays.

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